- If you received the wrong product, or it arrived damaged in transit, please contact us within 48 hours of receipt so we can assist you to resolve the problem immediately. Any issues after 48 hours of delivery cannot and will not be addressed.

- We have received -numerous- false claims by a customer's local "luthier" (aka Youtube specialist) that a guitar has a bad neck set, has a warped neck, broken truss rod, looks at them funny, or is just generally not good to them because they want to sell them their own service work or guitar. These claims will not be considered valid unless an authorized manufacturer's representee has evaluated the instrument.  Once the instrument is altered by another "luthier", the instrument is considered altered and void of return.

- All damages incurred during shipment will be the responsibility of the shipping company which delivered the item (USPS or UPS). A claim will be filed immediately and claim number confirmation issued to the recipient. The recipient will hold on to the damaged item and all of its packing contents / materials until the claim has been resolved in one of the following manners: the item is picked up by the shipping company for salvage and the recipient will then be reimbursed in full; the claim is rejected at which point we will seek further evidence to appeal and issue refund upon the case outcome; the shipping company advises us the damages are not their responsibility (at which point we will appeal and seek return of the damaged item for refund / replacement). Any attempt to return the item immediately and not follow these procedure voids any refund / return remedies. Please be advised that all of our outgoing packaging is high-definition video-recorded to avoid claims of damages occurring prior to shipment

- With the exception of Custom Shop guitars (see exception below), a restocking fee of 15% (or more if the instrument is used or damaged) will be assessed if an item is not returned in its original sold condition.  The return must include the original box, all factory paperwork / case candy, pickguard film, cables, tools, etc.  If the customer wishes to return an item they received because they do not like the item (i.e., sound, feel, look), the customer is responsible for the restocking fee and the shipping costs to and from and those costs will be deducted from the refund amount. 

- Custom Shop guitar purchases will be exempt of the restocking fee if they are returned complete in the exact condition they were sent: i.e. in its original sold condition.  The return must include the original box, all factory paperwork / case candy, pickguard film, cables, tools, etc.  The buyer will only be responsible for the shipping costs to and from.

- Special orders and pre-orders are non-cancellable / refundable.  We will allow the credit to be applied to another product upon requests.

- No returns on harmonicas, kazoos, or microphones.

- Layaways and Layaway payments are non-refundable

- There will be a 15% restocking fee on all instruments (with the exception of Custom Shop instruments; see above), accessories, sound system, and amplifier returns unless exchanging towards another instrument of equal or greater value. Limited to one exchange per customer then customer is responsible for all original fees / shipping costs / etc after that.

If you have any questions, please message us! 😊