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Return Policy

Thanks for shopping at Melody Music Shop, LLC!

If you are not entirely satisfied with your purchase, we’re here to help.

Returns:

- You have 14 calendar days to return an item from the date of purchase.

- To be eligible for a return, your item must be unused and in the same condition that you received it.

- Your item must be in the original packaging with all original contents.

- Your item needs to have the receipt or proof of purchase.

No credit card refunds will be issued without matching credit card receipt.

- You must have a Return Authorization number to be eligible to make a return via shipment or delivery to us.

- If you received the wrong product, or it arrived damaged in transit, please contact us within 48 hours of receipt so we can assist you to resolve the problem immediately. Any issues after 48 hours of delivery cannot and will not be addressed.

- Your local "luthier" is not God. We have received -numerous- false claims by a customer's local "luthier" (aka Youtube specialist / self-proclaimed master of the universe) that a guitar has a bad neck set, has a warped neck, broken truss rod, looks at them funny, or is just generally not good to them because they want to sell them their own service work or guitar. These claims will not be considered valid and you'll have to take the issue up with the manufacturer that covers the instrument under their warranty policies and procedures. Once the instrument is inspected or evaluated by another "luthier", the instrument is considered altered and void of return. Period. No exceptions.

- All damages incurred during shipment will be the responsibility of the shipping company which delivered the item (USPS or UPS). A claim will be filed immediately and claim number confirmation issued to the recipient. The recipient will hold on to the damaged item and all of its packing contents / materials until the claim has been resolved in one of the following manners: the item is picked up by the shipping company for salvage and the recipient will then be reimbursed in full; the claim is rejected at which point we will seek further evidence to appeal and issue refund upon the case outcome; the shipping company advises us the damages are not their responsibility (at which point we will appeal and seek return of the damaged item for refund / replacement). Any attempt to return the item immediately and not follow these procedure voids any refund / return remedies. Please be advised that all of our outgoing packaging is high-definition video-recorded to avoid claims of damages occurring prior to shipment

- A restocking fee of 30% (or more) will be assessed if an item is not returned in its original sold condition. The return must include the original box, all factory paperwork / case candy, pickguard film, cables, tools, etc. and be un-warranted with the manufacturer. If the customer wishes to return an item they received because they do not like the item (i.e., sound, feel, look), the customer is responsible for shipping costs to and from and those costs will be deducted from the refund amount.

- Pre-Order and special order items may not be cancelled, returned, or refunded
- No returns on harmonicas, kazoos, or microphones.
- Layaways and Layaway payments are non-refundable
- There will be a 15% restocking fee on all instruments, accessories, sound system, and amplifier returns unless exchanging towards another instrument of equal or greater value. Limited to one exchange per customer then customer is responsible for all original fees / shipping costs / etc after that.

If you have any questions, please message us! 😊

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